A modern IP contact centre measurably enhances the quality of service and therefore also customer satisfaction.
In a market where products and services are virtually indistinguishable, the contact quality of a company becomes a key success factor. Make the most of this potential through the continuous availability of qualified personnel by telephone, fax, email, SMS, chatting and the Web. Customers can be served efficiently and connected directly to the right member of staff via an IP contact centre manned by qualified personnel.
Key benefits of a contact centre
- Competitive edge
- Professional handling of customer contacts
- Increase in customer satisfaction
- Measurability of customer satisfaction
- Cost reduction through the efficient deployment of personnel resources
- Increased revenues and profits due to increased number of contacts and greater efficiency in processing of requests
Computer telephony – the PC eliminates the need for a phone
CTI unifies information and telecommunication technology. It simplifies business processes and functions conducted over the phone and increases the efficiency of your work – for instance by using a digital telephone directory to identify the caller on-screen. Controlling telephone functions, call planning and reminders, as well as recording call statistics, is performed directly via the PC.
Messaging – always available, even during absence
Although you cannot always be personally available, customers are still entitled to prompt processing of their requests. We offer you two messaging solutions which substantially increase your availability – regardless of where you are at any time – and which you can use to respond promptly to incoming requests:
Voicemail
Permits dialogue at any time, customers can post their requests at any time.
Unified messaging
Unifies email, voicemail and fax in a single multimedia mailbox. You can process messages via your email client interface or your telephone