The connectis service operation centre offers our customers a wide range of services for ensuring the operation and service of the respective communication solution.
Our maintenance and operational organisation has a long tradition of success. Having evolved out of various business units, our cross-sector customer services organisation is now responsible for all products, systems and solutions in the communication world.
Our internal service operation centre is mainly divided into two sub-units:
1. Customer Care Centre – the specialised call centre
- Central contact point for customer queries from all over Switzerland
- Multilingual (DE / FR / EN / IT)
- Coordination centre for incident and problem management
- Incident survey and tracking for both remote desk and field support
- 24/7/365
support for voice systems (TDM, VoIP), call and contact centre, CTI applications, healthcare solutions and network management systems.
2. Netwatch – centre for monitoring, supervision and operation of data networks
- System availability around the clock
- Technology and infrastructure appropriate to requirements
- Maximum cost-performance transparency
- Test and laboratory infrastructure
- Swift identification and response in the event of faults
- Self-determination of the ICT Strategy
- Confidentiality and data protection
The operation and maintenance centre, hardware and software engineering, testing and laboratory systems, repair centres and logistics are set up centrally. This means that the required knowledge of the entire organisation is available at a central point.
The connectis service operation centre is wholly dedicated to serving its customers. This leaves the latter free to focus on their activities and in turn generate added value in their own specific field.